GROOVIZ Privacy Policy

Effective Date: 30 June 2026

Tekchant Solutions LLP, registered in Bengaluru, Karnataka, India (“Grooviz”, “we”, “us”, or “our”), operates the Grooviz hotel smart TV and hospitality guest experience platform, comprising the Grooviz Box (an Android streaming device connected to in-room televisions), the Grooviz Connect staff application, and the related management dashboard (collectively, the “Platform”).

This Privacy Policy explains what personal data we collect, how we use and protect it, and the rights available to individuals, in connection with our website (www.grooviz.in), our Platform, and our services provided to hotel and hospitality customers.

1. Scope of This Policy

This Policy applies to two categories of individuals:

• Hotel staff and administrators who create accounts and use the Grooviz management dashboard and the Grooviz Connect staff application.
• Hotel guests ("Guests"), whose basic information is entered into the Platform by Hotel front-desk staff at check-in, and whose service requests, complaints, and feedback may be logged by Hotel staff through Grooviz Connect.

Grooviz does not operate a consumer-facing app or website account for Guests and does not directly market to Guests.

2. Information We Collect

2.1 Hotel Account and Staff Information

• Hotel business details.
• Staff account details including name, email, phone number and role.
• Limited device information for BYOD installations.

2.2 Guest Information (Entered by Hotel Staff)

Hotel staff may enter Guest information such as Guest name, room number, service requests, complaints and feedback.

Grooviz acts only as a data processor and processes such information according to the Hotel's instructions.

2.3 Device and Technical Information

• Grooviz Box information.
• Application usage.
• Feature interactions.

2.4 Website Information

Our website currently does not use cookies or third-party analytics. We only collect information voluntarily submitted through enquiry forms.

3. How We Use Information

• Provide, operate and maintain the Platform.
• Create Hotel and staff accounts.
• Manage subscriptions and invoices.
• Associate Guests with their rooms.
• Track Guest requests and complaints.
• Provide customer support.
• Maintain Platform security.
• Comply with legal obligations.

We do not use Guest information for marketing and do not sell Guest or Hotel personal information.

4. Sharing of Information

• Third-party OTT/IPTV providers where technically required.
• AI service providers powering Platform features.
• Cloud hosting and infrastructure providers.
• Legal authorities where required by law.
• Business transfers such as mergers or acquisitions.

5. Data Storage, Location and Security

All Platform data is stored on servers located in India. We use reasonable security measures including:

• Access controls
• Encryption in transit
• Restricted staff access

However, no electronic storage method is completely secure.

6. Data Retention

Hotel account information is retained while subscriptions remain active and thereafter only as required for legal and accounting purposes.

Guest information is retained only for as long as necessary to provide services during and shortly after the Guest's stay and is then deleted or anonymised in accordance with Hotel instructions and applicable law.

7. Roles and Responsibilities

Hotels act as the data controller/fiduciary for Guest information. Grooviz acts solely as a data processor and processes Guest information only according to documented Hotel instructions.

8. Your Rights

Subject to applicable law, individuals may request access, correction or deletion of personal data.

Guests should first contact the Hotel where they stayed.

9. Children's Data

The Platform is intended for Hotels and their staff and is not directed at children.

10. Cookies and Tracking

Our website currently does not use cookies, advertising trackers, or third-party analytics.

11. International Data Transfers

We do not transfer Platform data outside India.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the revised effective date.

13. Grievance Officer / Contact Us